Category: Portfolio News

The Smart Cube launches Smart Fleet, its first ever SaaS product

The Smart Cube, an award-winning global analytics and research company, has launched Smart Fleet, a new product for fleet managers that will transform how they manage their fleets and engage with suppliers.

Smart Fleet enables a centralized view of a company’s vehicle fleet irrespective of the number of suppliers, and supports better decision making with comprehensive visualization, analysis and reporting tools.

It is the first SaaS product launched by The Smart Cube since it announced its plan to develop new scalable solutions to extend the company’s existing service lines late last year. Smart Fleet aligns with the company’s commitment to provide clients with ongoing technological transformation and innovation. By automating existing business processes and providing critical analytics and insights, clients can more effectively utilize data and make better business decisions.

Chief Product Officer of The Smart Cube, Jeremy Weil, commented:
“To make the best commercial decisions for their business, fleet managers require holistic information on the overall fleet available to them. Smart Fleet uses the latest data visualization techniques and cloud-based technology to ensure all information is instantly and easily accessible.”

Read the full press release here.

My Home Move acquires Leeds based Advantage Property Lawyers

My Home Move, the country’s largest independent provider of mover conveyancing services, has acquired Advantage Property Lawyers (APL), a top 10 UK conveyancer known for its efficient and high quality service.

APL, which is located in Leeds, was established nine years ago and shares the same values as My Home Move. Through their personalised, customer centered approach they have grown to become the 6th largest conveyancing firm in the UK, completing over 900 sale and purchase transactions a month.

CEO of My Home Move, Doug Crawford, commented:
“We acquired APL because of their size, reputation and long standing relationships with a number of significant introducers, which will complement our own strengths. This acquisition will enable My Home Move to support APL’s continued growth over the next few years as well as provide the opportunity for both organisations to share ideas and best practice as we grow together.”

Read the full article here.

LOVESPACE: Scaling a 5* Service

Every year at LOVESPACE we collect hundreds of thousands of boxes from thousands of customers nationwide. We want to be the first choice for people and businesses needing help looking after their things. LOVESPACE is currently doubling in size year on year and with this comes the challenge of simultaneously maintaining the quality of our service whilst delivering improved marginal economics as we scale.

We approach the challenge of scaling in three main ways. First, we understand the relative value of different customers through cohort analysis. Secondly, once we have identified our main target segments we understand their needs in detail via customer journey mapping and thirdly we ensure we have an underlying product roadmap that allows us to deliver a scalable operation to meet the needs of these customers.

We have been analysing cohort economics for some time. The discipline is well understood in the SAAS environment (see this excellent series of articles by Joe Knowles) but is also relevant to subscription businesses like ours. We now have the ability to track customer acquisition costs versus life-time value for each of our core segments (SMEs, Students, Movers and Declutterers). The insights from this work are critical in driving investment, pricing and product development decisions; and drive much more clinical interventions than merely looking at segment P&L as a whole. We look to “engineer” value from each of our segments by, for instance, differentiating our prices depending on whether a customer is booking at the last minute or in advance, or whether the location we return their boxes to is the same city or a completely different one.

Customer Journey mapping is the tool we’ve used to identify pain points and opportunities to improve our service in a way that matches customer needs and expectations. We take the data we collect from customers after they’ve used the service, and map their experience and interactions at each of the stages in our service. By doing so it becomes clear where in the service we can make changes to improve customer experience. For example, as a result of this process we made significant changes to our onboarding emails and welcome pack, to improve the rate of customers that are ready for their collections and deliveries.

Once we have understood the needs of our customers in some detail we ensure that our product roadmap will deliver against those needs as we grow.  At LOVESPACE we’ve invested in developing our own technology, which allows us to manage all our warehouses, drivers and customers in real time, whilst integrating with partner warehouses, drivers and materials suppliers. Our warehouse and driver management app allows us to keep costs down through automation and is the key to our ability to scale. It means we’re able to set up new sites across the country within a few days and we aim to replicate this when we expand internationally. And with the upcoming launch of our consumer app we will be able to provide customers with an enhanced experience by allowing them to track their driver and manage their orders straight from their phone.

We’re always happy to talk about cohort analysis, customer journey mapping, and building technology that delivers a five-star service, so please do feel free to get in touch. But if what you’re looking for is a better way to manage your belongings, where you can get them collected and delivered anywhere in the country, with storage in between, then look no further. LOVESPACE.

Quill launches the Quill Quality Score

Quill, a global player in Primary Content production, has launched the Quill Quality Score, a content-auditing service that enables retailers to benchmark their website content against competitors and industry best practice.

The system is designed to assess the quality of an online retailer’s evergreen Primary Content – the core pre-purchase content that aims to convert a captive browser into a buyer at the point of purchase. It gives the retailer a clear sense of any weaknesses in this critical layer of content that may be hindering their website conversion rates, search engine traffic and other key performance metrics.

Founder and CEO of Quill, Ed Bussey, said:
“Many retailers are creating award-winning creative campaigns and investing millions in intelligently-targeted media buying, only to fall at the final hurdle because they treat Primary Content as an afterthought. Getting the basics right should be non-negotiable. The rise of excellent digital experiences often at low prices has raised consumers’ expectations, making it all the more important for brands to offer a high-quality shopping experience. In this context, getting Primary Content right is a critical building block to remaining competitive.”

Check out retail technology’s review of the Quill Quality Score here.

Kings Court Trust sign partnership with St James’s Place

Kings Court Trust has signed a partnership with St. James’s Place, one of the UK’s largest wealth management firms. This agreement enables the St. James’s Place Partnership to provide a complete estate administration service to bereaved clients and their families nationwide.

St. James’s Place clients will be able to access Kings Court Trust’s market leading service through their wealth manager for the first time, helping to make the process of dealing with an estate a less time consuming and distressing process.

Sales & Marketing Director of Kings Court Trust, Christopher Jones, commented:
“This is a very exciting development for us.  We are proud to be working with one of the UK’s foremost wealth management firms to help recently bereaved families deal with the estate of their loved one in the most efficient and cost-effective way. The estate administration service will help thousands of wealth managers provide a highly professional and comprehensive service to clients and their relatives, removing the stress and burden of this potentially complex legal process.”

Quill announces new partnership with Taggstar

Quill has announced a new partnership with Taggstar, the leader in real-time social proof messaging, to provide online retailers with a dual offering to boost conversion rates at the penultimate stage of the purchase journey.

This partnership unites Quill’s ability to create high-quality pre-purchase primary content at scale and Taggstar’s ability to serve highly relevant messages in real-time on product pages – for example, to alert shoppers to trending, popular or low-stock items at just the right time to drive conversion.

Online retailers will now be able to leverage Quill’s specialist multi-language content production service and Taggstar’s real-time social messaging in tandem helping them to deliver an improved experience to consumers

Read the full article here.

Profile make 2017 Sunday Times Top 100 Best Small Companies List

Profile Financial has been included in the 2017 Sunday Times Top 100 Best Small Companies List. The Sunday Times publish their list every year to honour the ‘cream of Britain’s employers’. The award follows much dedication towards the team environment and to creating a positive culture for everyone who works at Profile.

COO of Profile, Rachel Blundell commented:
We know that Profile wouldn’t be the success that it is without great people and that’s why creating a healthy culture and working environment for our team is crucial to our business strategy. As a young business which has grown quickly in three years, we are incredibly proud to be on the list and we have bold ambitions for the future!”

Read the full story here.

Infinity welcomes three senior hires to UK & new US offices

Infinity, the cloud based marketing technology and call tracking provider, has announced its US expansion as well as three senior hires to lead the implementation of the company’s major growth. Andy Sadler joins as Chief Revenue Officer, while Trent Walter and Michelle Garnham join as Sales Director for North America and SVP of Customer Success respectively.

The three new hires bring a combined 50 years of industry experience to Infinity and they will work with its fast growing customer community to drive value and success, both commercially and with customers.

CEO of Infinity, Paul Walsh commented:
“2016 has been a key growth year for us, despite growing political and economic uncertainty across the world. We doubled the headcount, have three new executives in the team, are opening an office in the US and have exciting product launches coming up. Andy, Trent and Michelle will add the expertise we need to take Infinity and the market to the next level. As many companies seem to reconsider investments in certain markets, we’re looking at 2017 as the year of further global expansion and consolidation, with the UK and US being the primary drivers of growth.”

Read the full story here.

Antidote launch Prescision Medicine for Me

Antidote have announced the launch of a new project, Precision Medicine for Me, with patient empowerment organisation Patient Power. Precision Medicine for Me is dedicated to providing support to patients who want access to the best possible information and services related to precision medicine. It aims to ensure that all patients have access to next-generation tumour testing and the latest treatment options, including promising new drugs currently being tested in clinical trials.

CPO of Antidote, Sarah Kerruish commented:
“We recognised a major problem; it’s very difficult for patients to learn about and gain access to tumour testing unless they are treated at a major cancer centre. This means they aren’t benefitting from the latest treatments, both approved and in development.”

Read the full article here.

Antidote introduce Alzheimer’s Search Tool with GALAXY

This month Antidote have announced a partnership with Galaxy, a new online portal that offers mobile tools and resources that make it easy for patients to participate in Alzheimer’s disease research.

Antidote Match™, which uses natural language processing, artificial intelligence and an army of medical annotators to make it easy for people to find their best clinical trial matches, is now integrated into the GALAXY portal.

Data gathered during the first year of this collaboration will be used to support initiatives across the public and private sector to increase clinical research participation. This includes Antidote’s expansion to make its search tool available at no cost to all Alzheimer’s organisations, patient communities and online health portals and GALAXY’s continued work to give patients a voice in Alzheimer’s research.

Pablo Graiver, CEO & Founder of Antidote commented:
“With so many patients needed to take part in Alzheimer’s trials, now is the perfect time to focus on transforming the way patients find, understand and take part in clinical trials. As we work with GALAXY to spread our search tool far and wide, we encourage any interested organisation to contact us to learn more about how we can work together to stem the tide of the Alzheimer’s epidemic.”

Read the full press release here.

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